Terms & conditions.

How to contact us

1. These terms

1.1 What these terms cover

These are the terms and conditions on which we supply products to you, whether these are goods or services.

1.2 Why you should read them

Please read these terms carefully before you submit your order to us. They explain who we are, how we provide products, how either party may change or end the contract, what to do if there is a problem and other important information. If you believe there is a mistake in these terms, please contact us.

2. Our contract with you

2.1 Accepting your order

Our acceptance of your order takes place when we contact you to accept it, at which point a contract comes into existence between us.

2.2 Incorrect prices

We normally check prices before accepting an order. If the correct price is lower than the price stated at the order date, we charge the lower amount. If it is higher, we contact you for instructions before accepting the order.

2.3 If we cannot accept your order

We will inform you and will not charge you for the product. Any amounts already paid will be refunded.

3. Our products

Products may vary slightly from pictures and samples. Although every effort is made to represent colours accurately and match dye colours, perfect matching cannot be guaranteed.

If you want to change an order, contact us as soon as possible. We will explain whether the change is possible and any effect on price or delivery dates. We may make minor changes to reflect changes in law or to implement technical and manufacturing improvements that do not materially affect quality, appearance or use.

4. Providing the products

We will organise collection where we are providing re-upholstery or loose-cover services and agree a delivery date with you. Bespoke products can normally take up to eight weeks, depending on the time of year and product. Times are estimates and may change so that our quality standards can be met.

You must ensure an authorised person is present to receive the products and make payment. A rearranged delivery may incur aborted-delivery charges. More than one fitting may sometimes be required; finished products are only released once they meet our quality standards.

We are not responsible for delays outside our control, but will contact you and take reasonable steps to minimise their effect. If delivery is not taken within seven days after notice that products are ready, storage may be charged at £40 per week or part thereof, together with further delivery costs.

You become responsible for products when delivered. Ownership passes on delivery or full payment, whichever is later. For re-upholstery, you retain ownership of your furniture, but do not own new fabric and materials until delivery and full payment.

Supply may be suspended to address technical issues, comply with legal requirements or make changes requested by you or notified by us.

5. Your rights to end the contract

Standard goods may carry a 14-day cooling-off period beginning on delivery. Removable cushion refills may also carry a 14-day cooling-off period. Fixed-cushion bespoke services and made-to-measure goods, including products made in a fabric not shown in showroom or product images, have no automatic cooling-off cancellation right.

If the cooling-off period does not apply, contact us on 01535 667 764 to ask whether cancellation is possible. A deposit may be lost where fabric or products have been ordered, and cancellation may not be possible where costs exceed the deposit.

Cancelled products already received must be returned or made available for collection. Collection and damage or mishandling costs may be charged. Products should be returned undamaged and, where possible, in their original packaging.

6. Our rights to end the contract

We may end the contract in writing if payment is not made when due, necessary information is not provided within a reasonable time, or you do not allow us to deliver or collect products within a reasonable time.

Money paid in advance for products not provided will be refunded, less reasonable compensation for costs caused by the breach. Where manufacture or services have started, this may be the full price paid or payable.

7. Our goodwill warranty

We warrant that products will correspond with their specification, be free from material defects in design, materials and workmanship, and be of satisfactory quality. The warranty periods are 12 months for fabric, except customer-supplied fabric, and 12 months for foam and fibre fillings.

The warranty does not cover fair wear and tear, wilful damage, negligence, misuse or alterations made without our approval, and only applies where products have been fully paid for.

If a product does not conform to the contract, tell us as soon as possible. After inspection, we may repair or replace the product, re-perform the service, or provide a full or partial refund.

8. Fabric care

Different fabrics and coverings require different cleaning methods. Cleaning instructions for your particular fabric will be supplied on delivery. Request another copy by email or phone if needed, and never clean the product without first checking those instructions.

9. Price and payment

The price, including VAT where applicable, is shown on your order form. If the VAT rate changes between the order date and supply, the VAT payable will be adjusted unless payment has already been made in full.

Payment is accepted by credit or debit card, cheque or cash. For re-upholstery, a 50% deposit is requested on collection with the balance due on delivery. For new sofas, chairs and other products, a 50% deposit is requested when ordering with the balance due immediately on delivery or completion.

10. Our responsibility for loss or damage

We are not responsible for a failure or delay caused by events outside our control. Our obligations are suspended while such an event continues and delivery time will be extended. We will take reasonable steps to bring the event to an end or find another way to perform the contract.

Products supplied to consumers are for domestic and private use; we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity. For business customers, we are not liable for indirect or consequential loss, and total liability for other losses will not exceed the total price paid.

11. Other important terms

We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations to another person with our written agreement. This contract is between you and us; no other person has a right to enforce its terms.